Refund Policy
Clear, transparent refund terms for subscriptions and one-time purchases.
Quick Summary
Questions? refunds@lumiverde.music
Subscription Refunds
Cancelling Your Subscription
You can cancel your subscription anytime from your account settings. Cancellation takes effect at the end of your current billing period. No pro-rated refunds or early-termination fees.
- •Your access continues until the end of your current billing cycle
- •No refund is issued for the already-paid period
- •Future charges are cancelled immediately upon cancellation
EU Digital Content Withdrawal Right (14-day cooling-off)
If you are a consumer in the EU/EEA, you normally have a 14-day right to withdraw from a digital content purchase (per Article 16(m) of the EU Consumer Rights Directive and GDPR recitals). However, this right does not apply if you have agreed that the service should begin immediately.
This applies to both recurring and one-time Musician/Organizer plan purchases. Both grant instant access to your profile and its features as soon as payment completes, so both require the same checkout waiver.
At checkout, you will confirm that you understand and agree service begins immediately upon payment. By checking this box, you explicitly waive your 14-day withdrawal right. This is the standard for digital services (cloud software, streaming, etc.) where you access the service instantly upon purchase.
Checking this box is required to complete a plan purchase, since instant access is the only way we deliver this service. We don't currently offer a delayed-activation alternative that would let you keep the 14-day right. If you'd prefer not to waive it, you can choose not to purchase a plan.
Free Trial Auto-Refund
When you sign up for a free trial, we process a one-time "mandate" payment with Mollie to set up your billing. This payment is automatically refunded within 24-48 hours at no cost to you. The refund is issued to your original payment method. Your access is not affected by this refund.
One-Time Purchase Refunds
Private Gig Postings
Payment for private gig postings is non-refundable once the posting has been published to our platform. However, if you request a refund before the posting is published, we will honor it.
- •Contact us at refunds@lumiverde.music to request a pre-publication refund
- •We will respond within 5 business days
- •Once published, the posting cannot be refunded
Feature Requests (Instagram Feature, Upload Requests, etc.)
EU customers: You have a statutory 14-day withdrawal right on feature requests (e.g., Instagram content visibility, upload requests), even if the feature has already been applied, because the service is not delivered instantly — it is queued for review and scheduled for later posting. You can request a refund within 14 days of purchase, per Article 16(m) of the EU Consumer Rights Directive.
Non-EU customers: Payment is non-refundable once the feature has been fulfilled or applied to your content.
- •To request a refund, contact refunds@lumiverde.music
- •We will respond within 5 business days
- •EU customers: 14-day withdrawal right applies regardless of application status
- •Non-EU customers: Non-refundable once applied/active
Payment Disputes & Chargebacks
If you have an issue with a charge or believe a transaction was unauthorized, please contact us first at refunds@lumiverde.music before disputing the charge with your bank.
We will work with you to resolve the issue quickly. Chargebacks and payment disputes can harm both you and our platform, so we prefer to resolve matters directly when possible.
Please note: if you initiate a chargeback without contacting us first, we may be unable to help and your account may be suspended pending resolution.
How to Request a Refund
1. Contact Us
Email refunds@lumiverde.music with:
- • Your account email address
- • The transaction ID or date of the charge
- • A brief explanation of why you're requesting a refund
2. Our Review
We will review your request within 5 business days and respond to your email with a decision.
3. Refund Processing
If approved, the refund will be issued to your original payment method. Mollie typically processes refunds within 5-10 business days, depending on your bank.
Questions?
For refund-related questions, contact:
Last Updated: July 23, 2026
We will notify users of any significant changes to this refund policy.