Terms of Service
The rules for using Lumiverde, our music community platform.
Platform Purpose
Lumiverde is a community platform dedicated to celebrating music and bringing people together through positive, music-related events and connections.
Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use Lumiverde. By registering, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.
Prohibited Content & Activities
Lumiverde is exclusively for celebrating music and positive community events. The following types of content are strictly prohibited:
- Political Events or Campaigns: No political rallies, campaign events, protests, or politically-motivated gatherings
- Religious Events: No religious services, ceremonies, or faith-based gatherings (unless they are primarily music performances)
- Organized Protests or Demonstrations: No activist gatherings, marches, or demonstration events
- Divisive or Controversial Topics: Content designed to provoke conflict or promote divisive ideologies
- Hate Speech or Discrimination: Any content promoting hatred, discrimination, or violence against individuals or groups
Important: This platform is dedicated to music-focused events. Events at religious or political venues are acceptable only if the primary focus is the musical performance itself, not the political or religious message.
What We Welcome
- Gigs: Live music performances, open mics, jam sessions
- Concerts: Music concerts, album releases, EP launches, single premieres
- Festivals: Multi-day festivals, music celebrations, cultural music events
- Club: Music venue openings, club nights, DJ sets
- Dance: Dance performances, dance workshops, movement events with music
- Art: Art exhibitions with musical elements, artistic performances, creative showcases
- Theater: Musical theater, theatrical performances with live music, cultural shows
- Restaurant: Restaurant events featuring live music, dining experiences with performances
- Other: Music workshops, educational events, masterclasses, charity concerts, street performances, community gatherings (where music or positive celebration is the focus)
Your Content
You keep ownership of everything you post on Lumiverde: profile texts, photos, videos, event posters, forum posts, reviews and messages. You are responsible for it, and you confirm that you have the right to share it, including any music, artwork or photos of other people.
So that we can run the platform, you give Lumiverde a non-exclusive, worldwide, royalty-free licence to store, display, reproduce and adapt your content (for example resize images or create previews) in order to operate, show and improve Lumiverde.
For content you make public (such as public profiles, events and posters), this licence also lets us feature it to promote Lumiverde and the music scene, for example on Lumiverde's social media accounts. We credit you where practical. If you'd rather not have a featured post up, email privacy@lumiverde.music and we'll take it down.
The licence ends when you delete the content or your account, except where others have reasonably relied on it (for example a forum thread you replied to, which keeps its structure while your text is removed) and for copies we must keep to meet legal obligations. Private messages are never featured or shown to anyone other than the people in the conversation.
Reporting Illegal Content & Copyright
If you believe something on Lumiverde is illegal or infringes your copyright or other rights, email privacy@lumiverde.music (you don't need an account). Please include:
- •A link to the content (or where exactly to find it)
- •Why you believe it is illegal or infringes your rights (for copyright: which work is yours)
- •Your name and email address
- •A statement that, to your knowledge, the information in your report is accurate and complete
We confirm receipt, review reports carefully and without undue delay, and tell you what we decided. Logged-in members can also use the report buttons on forum posts, comments and member profiles.
If we remove or restrict your content or account, we tell you which content it concerns, why, and whether the decision was based on a report. If you think we got it wrong, reply to that email and we will look at it again. You can also take the matter to the bodies listed under Governing Law & Dispute Resolution below. Accounts that repeatedly post infringing or illegal content are closed.
Bookings Between Members
Lumiverde helps musicians, venues, organizers and private bookers find each other. When you agree on a gig, the agreement is between you and the other member. Lumiverde is not a party to bookings and does not act as an agent, employer or broker for either side.
Lumiverde does not hold, process or pass on gig fees. Musicians keep 100% of what they agree with the organizer, and payment goes directly between you. Lumiverde only charges for its own services (plans, private gig postings and feature requests), as described in the Refund & Cancellation Policy below.
We don't verify members' identities, skills, venues or ability to pay, and we can't guarantee that a booked gig takes place or is paid as agreed. Agree on the important terms in writing (the booking confirmation in the app is a good record), and report members who behave dishonestly so we can act.
Reviews
Reviews are the personal opinions of the members who wrote them, not statements by Lumiverde. A review can only be left after a booking between the two members, and only one per booking, but we do not check whether what a review says is accurate.
Write honest reviews about your own experience. Reviews that are fake, paid for, written about yourself, threatening, or that break these Terms are removed. We don't edit reviews or change ratings, and we don't remove a review just because it is negative. If a review is about you, you can reply to it publicly once, and anyone signed in can report a review they believe breaks these Terms.
Content Moderation & Enforcement
Our team reviews reported content and reserves the right to remove any events, posts, or user accounts that violate these terms. Violations may result in:
- •Content removal without notice
- •Temporary or permanent account suspension
- •Loss of Musician plan benefits without refund
- •Permanent ban from the platform for severe or repeated violations
When we act on your content or account, we tell you why and how to ask us to reconsider (see Reporting Illegal Content & Copyright).
Limitation of Liability
Lumiverde is provided "as is" without any warranties, express or implied. To the fullest extent permitted by law, Lumiverde is not liable for:
- •Indirect, incidental, special, consequential, or punitive damages
- •Loss of profit, data, or business interruption
- •Damages arising from unauthorized access or data breaches beyond our reasonable control
Direct Liability Cap: Our total liability to you for any claim arising from these Terms or your use of Lumiverde is limited to the amount you paid to Lumiverde in the 12 months preceding the claim, or €100, whichever is greater.
Governing Law & Dispute Resolution
These Terms of Service and your use of Lumiverde are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising from or related to these Terms or Lumiverde shall be resolved exclusively in the competent courts of Sweden. By using Lumiverde, you irrevocably consent to the jurisdiction and venue of Swedish courts.
Before pursuing legal action: We encourage you to contact us at privacy@lumiverde.music to attempt to resolve the matter informally first.
Consumer disputes: If you are a consumer and we can't resolve a complaint together, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se. We can be reached at contact@lumiverde.music.
Refund & Cancellation Policy
Quick Summary
Questions? refunds@lumiverde.music
Your 14-Day Right of Withdrawal
You can withdraw from any purchase on Lumiverde within 14 days of paying, without giving a reason. This follows the Swedish Distance Contracts Act (lagen (2005:59) om distansavtal och avtal utanför affärslokaler) and the EU Consumer Rights Directive (2011/83/EU), and we offer it to everyone.
- •How: use the Withdraw from a purchase page (linked in the footer and in your plan settings). Signed in, choose the purchase and confirm. Without signing in, fill in your name, your account email and which purchase. You can also email refunds@lumiverde.music. It is enough that you send it within the 14 days.
- •Confirmation: we email you a confirmation with the date and time we received it.
- •Plans (Musician, Organizer, monthly or yearly): at checkout you ask for your plan to start right away. If you then withdraw, you get the price back minus the days you used (for example: withdraw on day 3 of a 30-day month and you get 27/30 back). The plan ends and will not renew.
- •Private gig postings and Instagram feature requests: you get the full price back. A gig posting is taken down; a feature request is removed if it has not been posted yet.
- •Refund: within 14 days of your withdrawal, to the payment method you used, at no cost to you.
- •Renewals: an automatic renewal continues the same plan and does not start a new 14-day period. You can stop renewals anytime (see below).
Cancelling a Plan After 14 Days
After the 14 days, you can cancel your plan anytime from your account settings. Cancelling stops future charges, and you keep access until the end of the period you have paid for.
- •Your access continues until the end of your current billing period
- •Future charges are cancelled immediately
- •The paid period is not refunded after the 14 days, unless the law gives you a right to it (for example if the service is faulty)
Free Trial Auto-Refund
When you sign up for a free trial, we process a one-time "mandate" payment with Mollie to set up your billing. This payment is automatically refunded within 24-48 hours at no cost to you. The refund is issued to your original payment method. Your access is not affected by this refund.
Instagram Feature Requests We Don't Approve
If we don't approve your Instagram feature request, your payment is refunded in full automatically.
Payment Disputes & Chargebacks
If you have an issue with a charge or believe a transaction was unauthorized, please contact us first at refunds@lumiverde.music before disputing the charge with your bank.
We will work with you to resolve the issue quickly. Chargebacks and payment disputes can harm both you and our platform, so we prefer to resolve matters directly when possible.
Please note: if you initiate a chargeback without contacting us first, we may be unable to help and your account may be suspended pending resolution.
How to Request a Refund
1. Contact Us
Email refunds@lumiverde.music with:
- • Your account email address
- • The transaction ID or date of the charge
- • A brief explanation of why you're requesting a refund
2. Our Review
We will review your request within 5 business days and respond to your email with a decision.
3. Refund Processing
If approved, the refund will be issued to your original payment method. Mollie typically processes refunds within 5-10 business days, depending on your bank.
For questions about these Terms of Service, contact:
Last Updated: October 19, 2026